Privacy Policy

Privacy Policy

Effective Date: 02 August,2024

Estate Mailer Pro ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://www.estatemailer.com ("Website"), and use our real estate CRM software as a service ("SaaS"). By accessing or using our Website and services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Website or services.

1. Information We Collect

1.1 Personal Information: We may collect personally identifiable information ("Personal Information") that you provide to us when you register for an account, use our services, or communicate with us. This information may include:

  • Name
  • Email address
  • Phone number
  • Company name
  • Billing and payment information

1.2 User Data: As part of using our CRM services, you may upload, submit, or store data related to your real estate activities, including but not limited to client information, property details, and communications. This information ("User Data") is essential for the functioning of our CRM platform.

1.3 Usage Data: We may automatically collect information about how you interact with our Website and services ("Usage Data"). This may include your IP address, browser type, device information, pages viewed, and the dates and times of your visits.

1.4 Cookies and Tracking Technologies: We may use cookies, web beacons, and other tracking technologies to collect Usage Data and improve your experience on our Website. You can control the use of cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our Website.

2. How We Use Your Information

2.1 Providing Services: We use your Personal Information and User Data to provide, maintain, and improve our CRM services, including processing transactions, managing your account, and communicating with you.

2.2 Customization and Personalization: We may use your information to customize and personalize your experience on our Website and within our CRM platform, including tailoring content and marketing messages to your preferences.

2.3 Analytics and Improvement: We may use Usage Data to analyze how our Website and services are used, identify trends, and make improvements to our offerings.

2.4 Communication: We may use your contact information to send you important updates, newsletters, and promotional materials. You can opt-out of marketing communications at any time by following the unsubscribe instructions provided in the emails.

3. How We Share Your Information

3.1 Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, hosting providers, and email marketing platforms. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.

3.2 Legal Compliance: We may disclose your information if required to do so by law or if we believe that such action is necessary to comply with legal obligations, protect our rights or property, or prevent fraud or illegal activities.

3.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company as part of the transaction.

4. Data Security

We implement reasonable security measures to protect your information from unauthorized access, loss, or disclosure. However, please be aware that no data transmission over the internet or storage system is completely secure. We cannot guarantee the absolute security of your information.

5. Data Retention

We retain your Personal Information and User Data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

6. Your Rights and Choices

6.1 Access and Correction: You have the right to access and update your Personal Information at any time through your account settings. If you need assistance, please contact us at info@estatemailer.com.

6.2 Data Deletion: You may request the deletion of your Personal Information by contacting us at info@estatemailer.com. Please note that certain information may be retained as required by law or for legitimate business purposes.

6.3 Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in our emails. You may also adjust your communication preferences in your account settings.

7. GDPR Compliance

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR). These rights include:

  • Right to Access: You can request a copy of the Personal Information we hold about you.
  • Right to Rectification: You can request that we correct any inaccuracies in your Personal Information.
  • Right to Erasure: You can request that we delete your Personal Information under certain circumstances.
  • Right to Restriction of Processing: You can request that we limit the processing of your Personal Information.
  • Right to Data Portability: You can request that we provide your Personal Information in a structured, commonly used, and machine-readable format.
  • Right to Object: You can object to the processing of your Personal Information in certain situations.

To exercise your GDPR rights, please contact us at info@estatemailer.com.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify you by email or by posting a notice on our Website. Your continued use of our Website and services after any changes signifies your acceptance of the updated Privacy Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@estatemailer.com.